Frequently Asked Questions
Everything you need to know about shopping for luxury timepieces at Rose The Watch Bar.
Are all the watches at Rose The Watch Bar authentic?
Absolutely. We are authorized retailers for every brand we carry. Each timepiece is guaranteed to be 100% authentic and comes with the original manufacturer's warranty and packaging.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days via insured express shipping. International delivery times vary by destination but generally take 7-14 business days, depending on customs clearance.
What is your return and exchange policy?
We offer a 14-day return policy for unworn watches in their original condition with all protective films and tags intact. Please note that special orders and customized timepieces are final sale.
Do you offer resizing services for watch bracelets?
Yes, we provide complimentary bracelet resizing for all purchases. Simply provide your wrist measurement in the 'Notes' section at checkout, or visit our boutique for a professional fitting.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers. For high-value purchases, we also offer flexible financing options through our banking partners.
Is my watch covered under warranty?
Every watch purchased from us includes the official international manufacturer's warranty, which typically covers movement defects for 2 to 5 years depending on the brand.